During a Crisis: General Response Kit

Collection 18 items

Review this collection of resources to develop crisis response kits that can be used during a situation.

The time to prepare for what to do during a crisis is before it occurs.

Use this collection of resources to assist with:

standing up response teams.
supporting the command's response to the crisis.
reporting the situation internally.
managing and responding to media queries.
utilizing social media.
documenting the scene.

Consider compiling these with local resources into one document to have on hand to serve as the Crisis Action Plan.

During a Crisis: Establish and Transition Guide

Use this checklist to hit the ground running upon short-notice deployment to a crisis or emergency.

During a Crisis: Public Affairs Operations Center

Complete these tasks to set up and operate the PAOC during any kind of crisis.

During a Crisis: Emergency Operations Center

Use this checklist to carry out responsibilities while at the Emergency Operations Center (EOC).

During a Crisis: Crisis Action Team

Use this checklist to carry out the responsibilities of the Crisis Action Team (CAT).

During a Crisis: Media Operations Center

Use this checklist to carry out the responsibilities of the Media Operations Center (MOC).

During a Crisis: Quick Response Sheet

Use this template to update and maintain unified responses throughout a crisis.

Crisis Accident/Incident Report

Use this template to accurately capture all details of an accident or incident moments after one occurs.

During a Crisis: Events Log

Use this template to stay organized and keep a record of PA/VI involvement during a crisis event.

During a Crisis: Public Affairs SITREP

Use this template to write a situation report (SITREP) with clear, concise and current data for the chain of...

During a Crisis: Initial Social Media Post Struc...

Prepare a post for various crises to acknowledge the event and direct people to where to find information.

During a Crisis: Social Media Strategy Guidelines

Use this checklist when a crisis occurs to ensure you don't miss a step while executing your social media...

News Conference Preparation Guide

Use this checklist to prepare for and conduct a news conference for a sensitive or complex event or crisis.

News Conference Script

Use this template to write an effective news conference script for the PA representative and briefer.

Media Ground Rules Agreement

Use this template to cover media rules and expectations during ongoing operations.

Media Query Essentials

Review this collection of resources to create and log thorough, appropriate media query responses.

Response to Media Query

Use this template to field and document responses to questions from the media.

Sensitive Site Exploitation Guide

Use this checklist to help document SSE investigations, such as mishaps, crime scenes and mass graves.

During a Crisis: Daily Shift Change Actions

Follow this checklist to ensure a seamless transition between shifts.

Implementing a Communication Plan

Use this template to plan the details to implement your communication plan, such as tasks or events and when.

After a Crisis: Team Self Evaluation

This Excel template helps a team evaluate its crisis performance to better prepare for any future crisis.

Leveraging an Information Dashboard During a Crisis

Learn how making a dedicated webpage is a powerful tool when handling misinformation from a sustained crisis.

Community Relations as a Process

Review how Research, Planning, Implementation and Evaluation fits into the community relations process.

Mission Strategy Worksheet

Fill out this worksheet with the strategy and assets needed to ensure visual imagery is successfully captured.

DINFOS Live: PA & VI Office Management Techniques

Watch DINFOS instructors cover management tips, including standard operating procedures.

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