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Stay on Track Releasing Products During a Crisis

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Know which products to release and in what order to provide accurate and timely information during a crisis.
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Overcoming Cognitive Biases in an Emergency

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4 min
Professor Claudine Jaenichen of FEMA makes the case for design standards that increase information retention.
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Community Engagement: Ask the Right Questions

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16 min
Learn the art of asking great questions that can result in healthy, smart and enduring community relations.
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Handling Noise Complaints

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3 min
Apply these best practices for anticipating, addressing and logging noise complaints.
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Don't Fall On Your Community Relations Sword!

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4 min
Review these guidelines to avoid any slips when navigating the dos and don'ts of community relations.
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Choose the Right Community Engagement

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Use these criteria to determine whether the engagement, proactive or reactive, is right for your unit.
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The Right Questions to Ask During an Interview

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6 min
Review questioning techniques and types to help conduct an interview that uncovers key insights.
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Tips for Building Positive Media Relationships

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3 min
Cultivate a mutually beneficial relationship with media contacts to ensure your message is properly received.
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Maintaining Strong Media Relations

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3 min
Establish an unbreakable relationship with media outlets and their audiences using these do's and don'ts.
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Interview Almost Anyone

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13 min
Try these seven tips to host engaging, thoughtful and successful interviews with just about anybody.

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Staff Sgt. Andres Orozco, 31st Force Support Squadron noncommissioned officer in charge of the Passport Office, enters data while processing a passport request on Aviano Air Base, Italy, Feb. 27, 2020. Orozco is part of a two-person team responsible for processing passports for the 31st Fighter Wing. (U.S. Air Force photo by Tech. Sgt. Tory Cusimano)

How to Perform a Social Media Audit

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Follow these steps to improve your effectiveness on social media by performing an audit.
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Review this collection of tutorials and enhance videos with motion and graphic effects.
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Use this template to develop an Annex F to provide additional details and guidance for an OPLAN.
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Persona Framework

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Customize this template to capture audience personas that fuel content strategy.
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Gain Audience Insight with Personas

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Understanding Your Audience 101

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