When military events cause increased noise, installations often experience an elevation of phone calls from concerned community members. It is essential to develop a systematic method for noting the details of noise complaints, asking questions to confirm the base is responsible and providing an answer to the caller within a reasonable time frame. Army Regulation 200-1 and Air Force Instruction 35-101, for example, direct installations to monitor, record, archive and address operational noise complaints.
Many see fielding noise complaints as a reactive process, but the work begins well before a civilian picks up the phone. Start by establishing and maintaining strong community relations. Let the area residents know the installation/garrison commander cares about the local community, and wants to hear and address their concerns. In other words, grease the wheels early to bolster understanding and enthusiasm between the military and its civilians.
Handling noise complaints can involve high-stress communication. Those who answer a call from a citizen with a noise complaint need to be patient, empathetic and respectful. Public Affairs Specialists should take concerns seriously and maintain a calm demeanor and tone. Remember, individuals may respond to the same sound quite differently, and their perception is their reality.
Review these best practices for noise complaints before, during and after they occur.
Discover content by selecting individual tiles, or using the buttons across the top.
Best Practices for Noise Complaints