Keep Your Cool When Things Heat Up
Act Fast: Plane Crashes During Air Show
Your mission is to communicate vital information about the aircraft crash to the public and internal audiences while still protecting the privacy of victims during this crisis situation.
Resources and other information regarding the mission will be provided to help you along the way.
During this crisis, every decision you made had an impact on the safety and well-being of your military colleagues and the civilian community. Your ability to act quickly, calmly and with reverence and respect are key functions of crisis communication.
The immediate crisis is over; however, there is still a lot of work to be done in the aftermath. There will be additional releases and communications as details are uncovered. You will need to continue to monitor the conversations on social media and respond accordingly.
In the aftermath, a team assessment and reflection on the steps taken may prompt you to update your local crisis management plan.
You will want to thank your community and key partners for their support and take steps to ensure that communication stays open as the crisis's long-term effects are resolved.
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