During a Crisis: Emergency Operations Center
Use this checklist to carry out responsibilities while at the Emergency Operations Center (EOC).
When the crisis occurs, the EOC team should coordinate travel to and from the incident scene with appropriate agencies. If necessary, the public affairs liaison should respond to the directed location with the EOC Crisis Kit and their personal items sufficient to last the duration of the event with minimal support at the arrival location.
Know your role and duties. Use this checklist if you are assigned to the EOC during a crisis. Check with your unit to verify there are no other specific essential duties required.
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If media arrive on-scene prior to initial release, provide basic information until the release is completed and disbursed
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Coordinate initial briefing to EOC director within first 30 minutes to establish:
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Prepare summary from displayed information to relay to other crisis teams, such as Public Affairs Operations Center (PAOC) or Crisis Action Team (CAT)
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Establish call back to PAOC and CAT with contact information
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Establish necessary communications connectivity, e-mail, printer and shared drive access
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Establish and note key SMEs based on incident
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Prep SMEs for media:
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Contact visitor center to provide message for media at the gate
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Reserve 9- or 13-passenger van with driver for media escort through the logistics
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Pass cordon or entry control point (ECP) location to CAT, PAOC and Media Operation Center (MOC)
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Gather information to complete Response to Queries (RTQs) for PAOC upon request
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Determine what has been established, what needs to be created and for whom:
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Coordinate visual information (VI) support if necessary in the following areas:
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If imagery is created and available, coordinate with CAT PA for approval to release
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Notify CAT, PAOC and MOC of casualty status:
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Inform CAT, PAOC and MOC of Emergency Family Assistance Control Center (EFACC) stand-up, POC, location, etc., if necessary
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Identify key people and coordinate with the CAT or PAOC:
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Stay in continuous communication with CAT and PAOC